Refund policy

We offer a 30 day return period on eligible items. You have 30 days after receiving your order to request a return.

To be eligible for a return, merchandise must be unused, unopened, and in the same condition in which it was received, including its original packaging, seals, and tags, when applicable. Proof of purchase is required.

For health, hygiene, and product integrity reasons, opened, used, tested, or unsealed hair care, body care, beauty, wellness, and other personal care products are not eligible for return.

To request a return, contact us at elyssa@eccentricoasis.com before sending your item back. If your return is approved, we will provide return instructions. Items returned without prior authorization may not be accepted.

Return Shipping

Unless the return is due to an error by Eccentric Oasis or an item arrived damaged or defective, customers are responsible for return shipping costs. Original shipping charges are nonrefundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your order is damaged, defective, or incorrect, contact us as soon as possible at elyssa@eccentricoasis.com so we can review the issue and work toward an appropriate resolution.

We may request photographs of the item, packaging, or shipping materials to help us evaluate the issue.

Nonreturnable Items

We do not accept returns of:

• Opened, used, tested, or unsealed personal care, hair care, body care, beauty, or wellness products
• Items that cannot be resold for health or hygiene reasons
• Gift cards
• Final sale or clearance merchandise
• Personalized, customized, or special order merchandise

If you are unsure whether your item is eligible for return, contact us before sending it back.

Exchanges

We do not process direct exchanges. If an eligible item is approved for return, you may return it according to this policy and place a new order for the item you prefer.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card company may require additional time for the refund to appear on your account.

If more than 15 business days have passed since your refund was approved, contact us at elyssa@eccentricoasis.com.

Services and Appointments

This return policy applies to physical merchandise purchased from the Eccentric Oasis Beauty Bar.

Hair Spa appointments, Cleaning Bar services, deposits, cancellations, rescheduling, and no shows are governed by the applicable booking and cancellation policies presented when the service is booked.